Contact Us

Thank you for visiting the RUITOO electric scooter store.

Our customer support team is available to assist you with product inquiries, order information, shipping, warranty, returns, and after-sales service.
Customer Support
Email: service@ruitoo-escooter.com

Customer Service Hours:
Monday – Friday: 9:00 AM – 6:00 PM (GMT)

We aim to respond to all customer inquiries within 24–48 business hours.
Company Information
Website Operator: Shenzhen Honglan E-commerce Co., Ltd.

Business Type: Electric Scooters & Electric Mobility Products

Brand Relationship: Authorized RUITOO Distributor

Shenzhen Honglan E-commerce Co., Ltd. independently operates this online store and distributes genuine RUITOO electric scooter products under its authorized distribution relationship with RUITOO.

Important: This website is independently operated by Shenzhen Honglan E-commerce Co., Ltd. and is not the official corporate website of RUITOO.
Order & Shipping Support
For faster assistance with your order, please include:
- Order Number
- Full Name
- Email Address Used for Purchase
- Product Model
- Description of Your Request
Our support team will review your request and provide the appropriate assistance.
Business Cooperation
For wholesale, distribution, media, or business partnership inquiries, please contact:

Business Email: service@ruitoo-escooter.com
Our Commitment
We are committed to providing genuine RUITOO electric scooters, reliable customer support, clear order information, and professional after-sales service.

Thank you for choosing our store.

Shenzhen Honglan E-commerce Co., Ltd.
Authorized RUITOO Distributor